Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

If a man"s fortune does not fit him, it is like the shoe in the story; if too large it trips him up, if too small it pinches him. read more

• Thought Man Fortune Does Fit Like Shoe Story Too Large Trips Up Small Pinches

If more of us valued food and cheer and song above hoarded gold, it would be a merrier world read more

• Thought More Us Valued Food Cheer Song Above Hoarded Gold Merrier World

Facts do not cease to exist because they are ignored read more

• Thought Facts Do Cease Exist They Ignored

And, after all, what is lie? "Tis but the truth in masquerade. read more

• Thought After What Lie Tis Truth Masquerade

In every problem, there"s a concealed solution, locking itself underneath, unlock, peruse, find and solve. read more

• Thought Every Problem Concealed Solution Locking Itself Underneath Unlock Peruse Find Solve

Management by objectives works if you first think through your objectives. Ninety percent of the time you haven"t. read more

• Thought Management by Objectives Works First Think Ninety Percent Time Haven

Balance Sheets are meaningless. Our accounting systems are still based on the assumption that 80% of costs are manual labor. read more

• Thought Balance Sheets Meaningless Our Accounting Systems Still Based Assumption Costs Manual Labor

The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product. read more

• Thought Most Efficient Way Produce Anything Bring Together Under Management Many Possible Activities Needed Turn Product

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. read more

• Thought Aim Marketing Understand Customer Well Product Service Fits Sells Itself

Making good decisions is a crucial skill at every level. read more

• Thought Making Good Decisions Crucial Skill Every Level