Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. read more
- Zig ZiglarHappiness is nothing more than good health and a bad memory read more
- Albert SchweitzerWhile I played Ranji Trophy for five years, I used to be asked, 'When are you playing for the nation?' - a question which I didn't have any answer to. I kept playing before I got my first break in 1996; those five years were indeed frustrating. read more
- Rahul DravidI find that the harder I work, the more luck I seem to have. read more
- Thomas JeffersonThere are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second. read more
- Jeff BezosDetermine what your customers need, and work backwards. read more
- Jeff BezosIf your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young. read more
- Jeff BezosObsess about customers, not competitors. read more
- Jeff BezosWhat's dangerous is not to evolve. read more
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